35ph Casino Privacy Policy

1. Introduction

1.1 This Privacy Policy applies to all personal data collected by 35ph Casino through its website, mobile platform, customer support channels, and any other services offered under the 35ph brand (collectively, the "Platform").

1.2 35ph Casino is the data controller responsible for your personal data. We process personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission ("NPC").

1.3 This Privacy Policy should be read alongside our Terms and Conditions. By registering an account or using the 35ph Casino Platform, you acknowledge that you have read and understood this Privacy Policy.

2. Personal Data We Collect

2.1 Registration Data. When you create a 35ph Casino account, we collect: full name, date of birth, nationality, residential address, email address, and mobile number. This information is required to verify your identity and comply with our legal obligations.

2.2 Identity Verification (KYC) Data. To comply with Philippine anti-money laundering regulations, we may collect copies of government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's licence), proof of address, and proof of payment method ownership.

2.3 Financial Data. We collect information about your deposits, withdrawals, and transaction history on the Platform. We do not store full payment card numbers; payment processing is handled by our regulated payment partners.

2.4 Gaming Activity Data. We collect records of your gaming sessions, game history, wagers placed, wins and losses, and bonus usage on the 35ph Casino Platform.

2.5 Technical Data. We automatically collect certain technical information when you use the Platform, including: IP address, device type and operating system, browser type and version, session duration, pages visited, and referring URLs.

2.6 Communications Data. We retain records of communications between you and 35ph Casino, including live chat transcripts, email correspondence, and support tickets.

2.7 Responsible Gaming Data. If you use our responsible gaming tools (e.g., deposit limits, self-exclusion), we record your preferences and restrictions to enforce them effectively.

3. How We Use Your Personal Data

3.1 35ph Casino uses your personal data for the following purposes:

• Account Management: To create, maintain, and administer your 35ph Casino account;
• Identity Verification: To verify your identity and age (21+) in compliance with Philippine gaming and AML regulations;
• Transaction Processing: To process deposits, withdrawals, and bonus payments in Philippine Pesos (PHP);
• Platform Operation: To provide, maintain, and improve the 35ph Casino gaming platform and its features;
• Customer Support: To respond to your enquiries, complaints, and support requests;
• Legal Compliance: To comply with applicable Philippine laws, including the Anti-Money Laundering Act, the Data Privacy Act, and PAGCOR regulatory requirements;
• Fraud Prevention: To detect, investigate, and prevent fraudulent activity, cheating, and other prohibited conduct;
• Responsible Gaming: To enforce responsible gaming restrictions, self-exclusion requests, and deposit limits;
• Marketing Communications: To send you promotional offers, bonuses, and news about 35ph Casino, where you have consented to receive such communications;
• Analytics: To analyse Platform usage patterns and improve the user experience for Filipino players.

4. Legal Basis for Processing

4.1 35ph Casino processes your personal data on the following legal bases under the Philippine Data Privacy Act:

• Contractual Necessity: Processing necessary to perform our contract with you (i.e., to operate your 35ph Casino account and provide gaming services);
• Legal Obligation: Processing required to comply with applicable Philippine laws and regulations, including AML, KYC, and PAGCOR requirements;
• Legitimate Interests: Processing for fraud prevention, platform security, and improving our services, where these interests are not overridden by your privacy rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have given your explicit consent. You may withdraw consent at any time.

5. Data Sharing and Disclosure

5.1 35ph Casino does not sell, rent, or trade your personal data to third parties for their own commercial purposes.

5.2 We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya/Maya, and Philippine banking partners, to process your deposits and withdrawals;
• Identity Verification Providers: Third-party KYC and AML compliance service providers who assist us in verifying player identities;
• Game Software Providers: Our licensed game providers may receive limited technical data necessary to deliver games on the Platform;
• IT and Cloud Service Providers: Providers of hosting, data storage, and technical infrastructure services who process data on our behalf under strict data processing agreements;
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other Philippine government authorities, where required by law;
• Law Enforcement: Philippine law enforcement agencies, where we are legally required or permitted to disclose data in connection with criminal investigations.

5.3 All third-party service providers who process personal data on behalf of 35ph Casino are contractually required to handle such data in accordance with the Philippine Data Privacy Act and our data protection standards.

6. Cookies and Tracking Technologies

6.1 35ph Casino uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit our website.

6.2 We use the following types of cookies:

• Essential Cookies: Necessary for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Functional Cookies: Remember your preferences and settings (e.g., language, display preferences) to improve your experience on 35ph Casino.
• Analytics Cookies: Help us understand how players use the Platform so we can improve performance and content. Data collected is aggregated and anonymised.
• Marketing Cookies: Used to deliver relevant promotional content about 35ph Casino. These are only set with your consent.

6.3 You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 35ph Casino Platform.

7. Data Retention

7.1 35ph Casino retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting requirements.

7.2 In general, we retain account and transaction data for a minimum of five (5) years following account closure, in compliance with Philippine AML record-keeping requirements.

7.3 KYC documentation is retained for a minimum of five (5) years from the date of the last transaction, as required by the Anti-Money Laundering Act.

7.4 Marketing preferences and consent records are retained until you withdraw your consent or request deletion, subject to any overriding legal retention obligations.

7.5 When personal data is no longer required, 35ph Casino will securely delete or anonymise it in accordance with our data retention and disposal procedures.

8. Data Security

8.1 35ph Casino implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 35ph Casino Platform;
• Encryption of sensitive data at rest, including financial and identity information;
• Access controls limiting data access to authorised personnel on a need-to-know basis;
• Regular security assessments and penetration testing of Platform infrastructure;
• Staff training on data protection and information security best practices.

8.2 While 35ph Casino takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. In the event of a personal data breach that poses a risk to your rights and freedoms, 35ph Casino will notify the National Privacy Commission and affected individuals in accordance with the requirements of the Philippine Data Privacy Act.

9. Your Rights Under the Philippine Data Privacy Act

9.1 As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 35ph Casino:

• Right to be Informed: The right to be informed about how your personal data is collected and processed;
• Right of Access: The right to obtain a copy of your personal data held by 35ph Casino;
• Right to Rectification: The right to have inaccurate or incomplete personal data corrected;
• Right to Erasure: The right to request deletion of your personal data, subject to legal retention obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

9.2 To exercise any of the above rights, please contact our Data Protection Officer using the contact details in Section 13 of this Privacy Policy. We will respond to all verified requests within thirty (30) days.

10. Children's Privacy

10.1 The 35ph Casino Platform is strictly intended for persons aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21.

10.2 If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the 35ph Casino Platform, please contact us immediately.

11. Third-Party Links

11.1 The 35ph Casino Platform may contain links to third-party websites or services. This Privacy Policy applies only to the 35ph Casino Platform. We are not responsible for the privacy practices of any third-party websites, and we encourage you to review the privacy policies of any third-party sites you visit.

12. Updates to This Privacy Policy

12.1 35ph Casino reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered players by email or by posting a prominent notice on the Platform prior to the changes taking effect.

12.2 The date of the most recent revision is indicated at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how 35ph Casino protects your personal data.

12.3 Your continued use of the 35ph Casino Platform following notification of any changes to this Privacy Policy constitutes your acceptance of the updated policy.

13. Contact and Data Protection Officer

13.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 35ph Casino, please contact our Data Protection Officer:

• Data Protection Officer: 35ph Casino DPO
• Email: [email protected]
• General Support: [email protected]
• Response Time: We aim to respond to all data privacy requests within 30 days

13.2 If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.